Hiffman National Knows Property Management
Hiffman National provides commercial real estate management services; reliable property management, accounting and facility management services for clients across the United States. Our diligent team, supported by our proven platform, provides comprehensive oversight and thorough communication, ensuring maximum value and efficiency.
Hiffman National’s origin story is a true tale of “organic growth”. Hiffman is Chicago’s largest provider of third-party management and leasing services. Clients who appreciated our service in the Chicago market requested that we employ our platform to replicate those services in other locales. That step was reasonable and logical, so we did it. Then we did it again, and again, and noticed both a trend and a clear need from the customer for a higher level of service, collaboration and overall attention. We created a dedicated entity – Hiffman National – to focus on clients and assets across the country. And now we operate seamlessly from our Chicago headquarters, delivering our proven management platform and providing the reliable service and efficiency upon which we have built our reputation.
We are planners, we are problem-solvers, and we are proud of what we’ve achieved and what we will accomplish with our current and future clients. Is there an asset or a project in your portfolio that would benefit from our attention?
A Proven Platform
Hiffman National is a home-grown solution to a recurring problem – the need for accurate, responsive and reliable commercial real estate services. The company grew from NAI Hiffman, the Midwest’s leading provider of third-party management and leasing services. Our platform evolved in the early 2000’s, experiencing exponential growth as the powerful combination of people and platform fostered trust among our expanding client base.
What makes Hiffman National different? At the heart of our service philosophy are a commitment to improving tenants’ workplace experience and an owners’ perspective – we understand the drivers of value in commercial real estate. We know where to look for cost savings and revenue generation. We understand the factors that drive tenant satisfaction and leasing success. We are mindful of risk factors to both physical facilities and assets’ financial health. Most of all, our experience brings an understanding of the complexity of all aspects of commercial real estate and an understanding of the detailed work required for smooth, efficient operation.
Hiffman National understands that success comes from the combination of a robust platform with a talented, dedicated group of people who are fully supported by our corporate structure. We’d love to discuss how our platform can benefit your real estate strategy.
Management Done Differently
- Property management is an experience, not a service. Building a community with tenants and strong relationships with clients makes management fun.
- The innovation in our mobile platform allows our managers to be out from behind the desk, tenant-facing at the property every day.
- Spend $1.00, make $2.00. We find value in assets beyond cost-savings. We identify areas to achieve savings and also recommend strategic investments to grow revenue.
- Property management is more than vendor oversight and rent collecting. We invest time and training to grow our talent to understand every process and aspect of a building cycle to act as an extension of our clients.
We have a proprietary software customized for all of property management assignments – getting our teams out from behind desks and out to your properties. Our platform increases efficiency, response time and communication while providing a consistent, high level of service for our clients.
Our mobile management platform enhances the tenant experience with online tools that provide tenants access to their management team at the click of a button. Tenants can easily submit requests, access information and receive building notifications in real-time, all in one central location.
We use the latest technology to capture, automate and report maintenance tasks at each property, shifting management from a reactive to a proactive approach. This allows us to stay ahead of preventative maintenance, conduct mobile inspections, and have vendors consistently track work through our system.
We are always prepared for the unexpected with technology that reduces exposure to liability, safeguards all occupants in the building and ultimately reduces the expenses associated with insuring portfolios against liability. Our program monitors COI’s and service contract expirations, organizes building visitor access, promotes our fire & life safety program, and tracks unexpected incidents.
Reporting & Analytics
Our team is able to access building data 24/7, in real-time, from any mobile device – everything from overviews of broad operational areas to detailed performance trend reports and annual summaries.
We Provide Purchasing Power
The scope and quantity of services we provide creates savings in regard to services, products and talent. Our pre-approved list of vendors are more responsive and price-sensitive working with an established market-leading third-party firm.
All contract services are bid to a minimum of three vendors and are subject to Ownership’s review and approval before final selection. Hiffman National’s policies regarding bidding are very comprehensive. Performance standards are established to ensure that baseline needs are met and the best value is attained in procuring services from contractors.
Vendor’s minimum standards are addressed during the vendor qualification period. The qualification process involves assessing the vendor’s length of time in business, references, financial status, and capacity. While achieving cost-savings is our primary objective, we will not compromise service through this process.
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Management Services Inquiries
Senior Managing Director, Head of Management Services
T +1 6303170717