Hiffman National Management Services

We Know Property Management

Hiffman National provides reliable management and advisory services to owners and occupiers of commercial real estate nationwide. Our diligent team, supported by our proven platform, provides comprehensive oversight and thorough communication, ensuring maximum value and efficiency. Our management group delivers property management, property accounting and facility management services; our advisory group includes our project services, lender services and lease administration business lines.

We pride ourselves in achieving success on behalf of the institutional, investment and private firms we represent. Creativity and consistency are cornerstones of our management style, with a dedication to providing comprehensive, reliable service with in-depth reporting customized to the needs of your firm.

Anyone can check boxes and provide basic services. We succeed because we truly care and have the knowledge, understanding and passion to dig deeper, look harder and think more critically. We provide our clients premium value with such consistency that it transcends and redefines the scope of property management services.

We have a long list of services, but they can all be summarized by one phrase: Peace of Mind.

We disrupt traditional Property Management perceptions:

Property management is an experience, not a service. Building a community with tenants and strong relationships with clients makes management fun.
The innovation in our mobile platform allows our managers to be out from behind the desk, tenant-facing at the property every day.
Spend $1.00, make $2.00. Hiffman National management services finds value in assets beyond cost-savings. We identify areas to achieve savings and also recommend strategic investments to grow revenue.
Property management is more than vendor oversight and rent collecting. Hiffman National management services invests time and training to grow our talent to understand every process and aspect of a building cycle to act as an extension of our clients.

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High-Tech, High Touch.

We have a proprietary software customized for all of property management assignments – getting our teams out from behind desks and out to your properties. Our platform increases efficiency, response time and communication while providing a consistent, high level of service for our clients.

Tenant Communication

Our mobile management platform enhances the tenant experience with online tools that provide tenants access to their management team at the click of a button. Tenants can easily submit requests, access information and receive building notifications in real-time, all in one central location.

Building Maintenance

We use the latest technology to capture, automate and report maintenance tasks at each property, shifting management from a reactive to a proactive approach. This allows us to stay ahead of preventative maintenance, conduct mobile inspections, and have vendors consistently track work through our system.

Risk Management

We are always prepared for the unexpected with technology that reduces exposure to liability, safeguards all occupants in the building and ultimately reduces the expenses associated with insuring portfolios against liability. Our program monitors COI’s and service contract expirations, organizes building visitor access, promotes our fire & life safety program, and tracks unexpected incidents.

Reporting & Analytics

Our team is able to access building data 24/7, in real-time, from any mobile device – everything from overviews of broad operational areas to detailed performance trend reports and annual summaries.

We Provide Purchasing Power.

The scope and quantity of services we provide creates savings in regard to services, products and talent. Our pre-approved list of vendors are more responsive and price-sensitive working with an established market-leading third-party firm.

All contract services are bid to a minimum of three vendors and are subject to Ownership’s review and approval before final selection. Hiffman’s policies regarding bidding are very comprehensive. Performance standards are established to ensure that baseline needs are met and the best value is attained in procuring services from contractors.
Vendor’s minimum standards are addressed during the vendor qualification period. The qualification process involves assessing the vendor’s length of time in business, references,financial status, and capacity. While achieving cost-savings is our primary objective, we will not compromise service through this process.