Proptech in Industrial Property Management
Experts weigh in on how to match the tools to the goals of client service
In real time, the service-oriented aspect of property technology that prioritizes tenant and user satisfaction extends to implementation. For Hiffman National, this role extends to duties such as equipment tracking and monitoring, with the recognition that the technology allows tenants to optimize operations.
“Our tenants are not in the management business,” said Chris Bosler, vice president of the firm’s Texas region. “They are focused on their day-to-day activities. What that allows us to do is track all that equipment for them.”
As part of this approach, the firm has centralized its utilizations of the Building Engines platform for its material management duties such as maintenance, tenant tracking, HVAC monitoring and communications, all through a user-friendly interface.
“Our tenants are not on a computer; they’re usually in a warehouse or handling their day-to-day activities,” Bosler told CPE. “The interface needs to be user-friendly.”
About Hiffman National:
Hiffman National is one of the US’s largest independent commercial real estate property management firms, providing institutional and private clients exceptional customized solutions for property management, project management, property accounting, lease administration, marketing, and research. The firm’s comprehensive property management platform and attentive approach to service contribute to successful life-long relationships and client satisfaction. As a nationally bestowed Top Workplace, and recognized CRE award winner, Hiffman National is headquartered in suburban Chicago, with more than 250 employees nationally and an additional six hub locations and 25 satellite offices across North America.